Privacy and Data Policy
This Privacy Policy explains how Moons collects, uses and protects the personal information you provide when you register, play or interact with our online casino services in Canada. We respect your privacy and set out below the types of data we collect, how we use it, who we may share it with and the choices available to you regarding your information.
Types of Data We Collect
Personal data
When you create an account we collect personal data such as your full name, date of birth, contact details (email and phone), postal address, and proof of identity where required for verification. We also keep records of account credentials and any communications you send to our support team.
Technical data
We collect technical information needed to operate the service, including IP address, device type, browser version, operating system, language settings and cookies or similar tracking identifiers. This helps with security, fraud prevention and improving site performance on desktop and mobile.
Transactional data
Transactional data covers payment details, deposit and withdrawal records, game activity, bet history and results. For payments we record the payment method you choose and transaction references; we do not store full card or third-party wallet credentials on our systems.
How We Use Your Information
We use your information to operate your account, process deposits and withdrawals, verify identity, prevent fraud and meet regulatory requirements. We also use data to provide customer support, to communicate important account messages, and to improve site stability and service quality. We may use aggregated or anonymized data for reporting and analytics.
Data Protection Practices
We maintain industry-standard technical and organisational measures to protect personal information from unauthorised access, disclosure or loss. Access to sensitive data is restricted to employees and service providers with a legitimate need. Where third parties process data on our behalf, we require appropriate safeguards.
Cookies and Tracking Technologies
We use cookies and similar technologies to remember preferences, support login sessions, measure site usage and tailor your experience. Some cookies are strictly necessary for account functions; others support analytics or personalised content. You can manage cookie preferences through your browser, though blocking certain cookies may affect functionality.
User Rights
As a resident of Canada you have rights to access, correct or request deletion of your personal information, subject to legal and operational limits. You may also object to certain processing, request restriction, or request a copy of data provided in a portable format where applicable.
Access, Correction and Deletion
To access, update or delete your personal information, contact our privacy team at [email protected]. We will respond to verifiable requests and may require proof of identity before making changes. Certain records may be retained where necessary for legal, tax or fraud-prevention purposes.
Information Sharing and Third Parties
We may share information with payment processors, identity verification and anti-money-laundering providers, technical service providers, and where required by law with competent authorities. We do not sell personal information. All third-party partners are contractually bound to protect data in accordance with applicable rules.
Privacy Policy Updates
We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, notified to you by email or account message. Please review this policy periodically to stay informed about how we handle your personal information.