Responsible Gambling

At Moons we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear tools, guidance and support to help you manage your account, spending and time on the site. If you ever feel gambling is becoming a problem, contact our support team and consider the options below.

Player protection principles

We follow a player-first approach: preventing harm, encouraging safe habits and reacting quickly if someone asks for help. Our goal is to give you control over how you play by offering practical limits, temporary breaks and longer-term exclusion options alongside clear information about safer gambling.

Activity-control tools

You can manage your activity directly from your account or by contacting support. Available controls include deposit limits, wagering caps, session reminders, temporary account breaks and full self-exclusion. We apply identity checks and other verification steps when needed to protect both your account and our community.

Deposit limits

Set a daily, weekly or monthly deposit limit to match your budget. Limits can be reduced immediately and increased only after a cooling-off period. If you need help choosing an amount, our support team can walk you through the process and explain how changes take effect.

Loss limits

Loss limits let you cap how much you are willing to lose over a chosen period. These can be set alongside deposit limits and are treated in the same way - reductions take effect quickly; increases require a waiting period to prevent impulsive changes.

Time limits and breaks

Use session or daily time limits to control how long you play in a single sitting. For a stronger step back, request a temporary account break for days, weeks or months. During a break you cannot place real-money wagers and you will receive information on support options.

Self-exclusion

If you need to stop gambling for an extended period, ask for self-exclusion. This option closes access to your account for the chosen period and may include blocking future registrations. Self-exclusion requests are handled confidentially and can be extended if required.

Signs of problematic behaviour

Watch for changes such as chasing losses, borrowing money to play, hiding play from friends or family, skipping responsibilities, or spending more time and money than intended. Noticing one or more of these signs is a prompt to use limits or seek support.

Tips for maintaining control

Set firm deposit and time limits, use cooling-off periods before increasing limits, keep gambling fun by treating it as entertainment only, and avoid playing when stressed or under the influence. Regularly review your account activity to stay aware of patterns.

Professional help and support organisations

If you need further help, reach out to local services such as ConnexOntario or SOS-Joueurs for confidential, professional support in Canada. You can also ask our support team for guidance and referrals to appropriate resources in your province.