Contact Us
If you have questions, account-related issues, technical concerns or general feedback, our support team is here to help. Contact us by live chat, email or phone and expect a prompt, practical response. Live chat is available for immediate help and typical email replies arrive within 24 hours. For urgent matters call us directly. We offer support in English and French. Keep your account details handy so we can quickly resolve verification, deposit or withdrawal enquiries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email, typical reply within 24 hours) |
| General enquiries | [email protected] (billing and account questions, response within 48 hours) |
| Affiliate enquiries | [email protected] (partner onboarding and tracking) |
| Phone | +1 416 587 2413 (call or SMS) |
| Working hours | Mon-Fri, 09:00-22:00 ET |
Email Support
Email is our preferred way to handle detailed requests, account issues, or anything that needs explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any relevant attachments. Providing this info up front helps us avoid delays and speeds up verification or account support.
Contact Form
Response Time
Our support team aims to answer most inquiries within one business day. Simple account or payment questions are usually handled quickly, while more complex issues such as detailed account reviews or KYC checks may take longer depending on their nature. We appreciate your patience and will keep you updated on progress until the matter is resolved.
Feedback
We want to hear from you. Share feedback, suggestions or ideas to help improve Moons. Every message is read carefully by our team and used to improve the website, promotions and support. Your input helps us make registration, payments and game selection easier for Canadian players. Send your thoughts anytime and we’ll consider them for future updates.