Terms of Use

This page sets out the rules that govern use of Moons. It explains the relationship between the operator and our users, and describes your responsibilities when you register and play. By creating an account and using the site you agree to these Terms and Conditions and any subsequent updates. If you have questions, contact [email protected].

Account responsibilities

You are responsible for keeping your account details accurate and secure. Use a unique password and do not share login details. We allow one account per person, household and payment method. If we suspect fraud, multi-accounting or other abuse we may restrict, suspend or close accounts and withhold funds pending verification.

Account verification (KYC) is required before withdrawals in many cases. You may be asked to provide government ID, proof of address and proof of payment ownership. We may also apply temporary limits while checks are completed.

Eligibility requirements

To use Moons you must be of legal gambling age in the province or territory where you reside and able to form a binding contract. You must provide truthful personal information during registration. Residents of jurisdictions we restrict are not eligible to open a real-money account; consult our Terms or contact support if you are unsure.

Acceptable platform use

Use the site for lawful, personal gaming only. Prohibited activity includes money laundering, collusion, automated play using unauthorised bots, attempting to manipulate games or exploiting system errors. Abusive behaviour towards staff or other players is not permitted. We reserve the right to investigate suspicious activity and to take appropriate action, including reversing transactions and closing accounts.

General bonus and promotion rules

Promotions and welcome offers are subject to specific terms displayed on the promotion page. Unless otherwise stated, only one promotion may apply at a time to an account. Wagering requirements, game-contribution rules, maximum bet limits during play with bonus funds, validity periods and maximum withdrawable amounts are set out with each offer. Bonus abuse may lead to forfeiture of bonus funds and winnings.

Deposits and withdrawals

We accept a range of payment methods. The minimum deposit is typically CA$10. Withdrawals are subject to account verification and anti-fraud checks. Standard withdrawal limits are CA$4,000 per week and CA$16,000 per month for most accounts. Bank wire transfers may incur processing fees. Internal approval times can take up to 3 business days; settlement times depend on the chosen payment method.

Payment checks and limits

We may require additional documentation before processing withdrawals. Personal limits can be set on request for daily, weekly or monthly deposits. If you suspect unauthorised activity, contact support immediately.

Dispute resolution

If you have a complaint, contact our support team so we can investigate. We aim to resolve disputes promptly and fairly. If an issue remains unresolved you may refer the matter to the dispute channels listed in our full Terms. All communications should include relevant account details and copies of any supporting documents.

Updates to Terms and Conditions

We may update these Terms from time to time. Material changes will be communicated via the website or email. Continued use of your account after changes are posted constitutes acceptance of the revised Terms. It is your responsibility to review the Terms periodically.